Frequently Asked Questions
Everything you need to know about your Stern's Coffee experience
How do you ensure the freshness of your coffee beans?
At Stern's Coffee, we roast our beans in small batches and pack them immediately in one-way valve bags. This process ensures that the aroma and flavor profiles are preserved from our roastery to your cup.
What are your shipping times and costs?
We offer nationwide delivery. Orders are typically processed within 24 hours and delivered within 3-5 business days. Shipping costs are calculated at checkout, with free shipping available on orders over a certain amount.
Can I order coffee ground for a specific brewing method?
Yes, you can choose your preferred grind size on the product page. We offer options for Espresso, Moka Pot, Filter, Aeropress, and French Press, as well as Whole Beans.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or the product is damaged, please contact our customer service within 14 days for a resolution.
Do you offer subscription services for regular deliveries?
We do! You can subscribe to your favorite blends and receive them automatically at your chosen frequency. Subscribing typically offers a discount compared to one-time purchases.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.